General terms and conditions of sale

Please note: this is a courtesy translation of our Spanish legal text, provided for your convenience. In the event of any discrepancy between the two versions, the Spanish version is the one that prevails legally. You can read it here: Spanish version.

This contractual document governs the purchase of products and services through the website www.happyideas.com, owned by HAPPYIDEAS HOME S.L. (hereinafter, the PROVIDER).

Acceptance of this document means that the USER:

Has read, understands and comprehends what is set out here.
Is a person with sufficient capacity to enter into a contract.
Assumes all the obligations set out here.

These conditions are valid for an indefinite period and apply to all purchases made through the PROVIDER's website (www.happyideas.com).

The PROVIDER states that it is responsible for and aware of the legislation in force in the countries it ships to, and reserves the right to modify these conditions unilaterally, without this affecting goods and/or promotions acquired before the modification.

Identity of the contracting parties

On one side, the supplier of the goods purchased by the USER is HAPPYIDEAS HOME S.L., with registered office at C/ La Fos nº1, 46870 Ontinyent (Valencia), Spain, tax ID B98862410, customer service telephone +34 671 176 849.

On the other, the USER, who has full responsibility for their use and safekeeping, and is responsible for the accuracy of the personal data provided to the PROVIDER.

Purpose of the contract

The purpose of this contract is to govern the contractual sales relationship between the PROVIDER and the USER at the moment the latter accepts the corresponding box during the online purchase process.

The contractual sales relationship entails the delivery of a specific product or products in exchange for a specific price publicly displayed on the website.

Contracting procedure

In order to access the products offered by the PROVIDER, the USER must freely and voluntarily provide the personal data requested, which will be processed in accordance with the personal data protection regulations in force — Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data — and as detailed in the Legal notice and Privacy policy of this website.

Once the purchase conditions have been accepted, and in accordance with Article 27 of Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure follows these steps:

General contracting clauses.
Sending of orders.
Right of withdrawal.
Complaints.
Force majeure.
Jurisdiction.
General terms of the offer.
Price and period of validity of the offer.
Shipping costs.
Payment methods, charges and discounts.
Purchase process.
Applicable guarantees.
Guarantees and returns.
Applicable law and jurisdiction.

1. General contracting clauses

Unless otherwise agreed in writing, placing an order with the PROVIDER implies the USER's acceptance of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER unless it has been expressly accepted in advance and in writing by the PROVIDER.

These Conditions, together with the Privacy policy and the Legal notice of the website, are the only conditions applicable to the use of the website and to the purchase of products through it, and replace any other conditions. Consequently, any user who accesses the website and purchases products through it agrees to submit to and is bound by these Conditions, the Privacy policy and the Legal notice as drafted at the time the website is accessed.

Every user who registers on the website must be at least eighteen (18) years old.

2. Sending of orders

Shipments are made by courier service.

Shipping costs always include Value Added Tax (VAT), but no other tax, duty, tariff or surcharge.

Delivery means handing over the items at the USER's address or at the address specified by the USER during the ordering process, limited to the delivery areas listed below.

Happyideas hands orders over to the courier service within a maximum of 48 working hours. Happyideas is not responsible for any delivery delays caused by the courier service.

The PROVIDER will not send any order until it has confirmed that payment has been made by the USER.

Unless otherwise stated, products are delivered within 1 to 2 working days (Monday to Friday) once payment has been confirmed. Shipments to the Canary Islands, Ceuta and Melilla are delivered within 4 to 10 working days (Monday to Friday).

The product will only be sent once payment has been received. Once the parcel is handed over to the courier service, the USER will receive an SMS or email with the tracking number. The PROVIDER accepts no liability where delivery of the product or service does not take place because the data provided by the USER is false, inaccurate or incomplete. In such cases the PROVIDER will refund the price of the products, but not the corresponding shipping costs.

Where the USER wishes to return the products voluntarily, that is, without any defects or irregularities having been found in them, the price of the product will be refunded.

Delivery is deemed to have taken place at the moment the carrier has made the products available to the USER and the USER, or their representative, has signed the delivery receipt document.

If the USER receives the parcel in poor condition, the receipt must be signed "with reservations", that is, noting the damage to the packaging and so on.

It is the USER's responsibility to check the products at the moment of receipt and to state all reservations and claims that may be justified on the delivery receipt document.

The products offered on the website are shipped within Spain only. No shipments are made outside the delivery area indicated. If you would like to receive an order outside Spain, write to us at [email protected] and we will tell you whether it is possible and how much the shipping would cost.

3. Right of withdrawal

You have the right to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period expires 14 calendar days from the day on which you, or a third party indicated by you other than the carrier, acquired physical possession of the last of the goods.

To exercise the right of withdrawal you must notify us at:

Happyideas Home S.L.
C/ La Fos nº1, 46870 Ontinyent (Valencia), Spain
Phone: +34 671 176 849
Email: [email protected]

of your decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form set out below, although its use is not compulsory. To meet the withdrawal deadline, it is sufficient for your communication concerning the exercise of this right to be sent before the deadline expires.

Effects of withdrawal

If you withdraw, we will refund all payments received from you, including delivery costs (with the exception of any additional costs arising from your choosing a delivery method other than the least expensive standard delivery method we offer), without undue delay and in any event no later than 14 calendar days from the day on which we are informed of your decision to withdraw from this contract. We will make the refund using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of the refund.

We may withhold the refund until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back the goods or hand them over directly to Happyideas Home S.L., C/ La Fos nº1, 46870 Ontinyent (Valencia), Spain, without undue delay and in any event no later than 14 calendar days from the day on which you communicate your withdrawal from the contract. The deadline is met if you send back the goods before that period has expired.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

To: Happyideas Home S.L., C/ La Fos nº1, 46870 Ontinyent (Valencia), Spain

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods / for the provision of the following service (*)
Ordered on / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate.

4. Complaints

Any complaint the USER considers appropriate will be dealt with as quickly as possible, and may be sent to the following contact details:

Post: C/ La Fos nº1, 46870 Ontinyent (Valencia), Spain
Phone: +34 671 176 849

We have official complaint forms available to customers, which can be requested by writing to [email protected].

Likewise, any question, suggestion or comment can be sent to our Customer Service department by email to [email protected] or by phone on +34 671 176 849.

5. Force majeure

If, due to circumstances of force majeure, a product is unavailable after the purchase has been made, Happyideas will inform the USER by email of the total or, where applicable, partial cancellation of the order. Partial cancellation of the order does not give the right to cancel the entire order, without prejudice to the USER's right of withdrawal in accordance with these Conditions.

Happyideas is not responsible for delays in delivering orders, or for the impossibility of delivering them, where the cause is a force majeure event beyond our control. Among other causes, force majeure is understood to include, without limitation: accidents; strikes; riots, terrorist threats or attacks; fire or explosion; weather events or natural disasters such as storms, floods, earthquakes, subsidence or epidemics; and problems beyond our control in transport or telecommunications systems. As far as possible, once the cause of the impossibility or delay has ended, Happyideas will do everything possible to resume its commercial activities and meet its obligations and shipments.

6. Jurisdiction

The USER may not assign, transfer or convey the rights, responsibilities and obligations agreed in the sale.

If any provision of these conditions is held to be void or unenforceable, the validity, legality and enforceability of the remainder will not be affected in any way, nor will it be modified in any way.

The USER declares that they have read, understood and accepted these General Conditions in their entirety.

7. General terms of the offer

All sales and deliveries made by the PROVIDER are understood to be subject to these General Conditions.

No modification, alteration or agreement contrary to the commercial proposal of Happyideas Home S.L. or to what is stipulated here shall take effect, except by express written agreement signed by the PROVIDER; in that case, those particular agreements shall prevail. Given the continuous technical advances and improvements to products, the PROVIDER reserves the right to modify their specifications with respect to the information given in its advertising, provided this does not affect the value of the products offered. These modifications shall also be valid if, for any reason, the ability to supply the products offered is affected.

8. Price and period of validity of the offer

The prices shown for each product include Value Added Tax (VAT) or any other applicable taxes. Unless expressly stated otherwise, these prices do not include shipping, handling, wrapping, shipping insurance or any other additional services ancillary to the product or service purchased.

The prices applicable to each product are those published on the website and are expressed in EUROS. The USER accepts that the price of some products may vary in real time.

Before completing the purchase you can check online all the details of the order: items, quantities, price, availability, shipping costs, charges, discounts, taxes and the purchase total. Prices may change daily until the order is placed. Products are sold at the price indicated, the applicable one being that shown at the moment the USER confirms the order.

Once the order has been placed, prices are maintained whether or not the products are available.

Every payment made to the PROVIDER involves the issuing of a delivery note. If the USER requires an invoice in their name, this must be indicated when placing the order. The invoice will be sent together with the product purchased, and also as a PDF to the email address provided by the USER.

For any information about an order, the USER can contact the PROVIDER's customer service on +34 671 176 849 or by email at [email protected].

9. Shipping costs

Prices do not include shipping or communication costs, installation or complementary services, unless expressly agreed otherwise in writing.

Shipping is calculated at the moment the basket or quote is saved, since it is worked out from the weight of the products and the delivery address.

Shipping costs

Mainland Spain: €4.95
Balearic Islands: €6.95
Canary Islands, Ceuta and Melilla: €6.95
International shipping: ask us at [email protected]

Free shipping

On orders over €30 within Spain.

10. Payment methods, charges and discounts

The payment methods accepted by Happyideas are:

Bank transfer. If you select bank transfer, we will send you by email the details of the account to which the transfer should be made.

Bizum.

PayPal. The USER is taken to the PayPal website, using its secure payment platform. Once the payment process is complete, they are returned to happyideas.com. Within PayPal, payment can be made with a PayPal account or by credit card; cash on delivery is never accepted through PayPal. PayPal may hold an amount as a deposit or security when attempting to make a purchase with a card on its platform. The charging of this amount does not guarantee that the purchase has been completed.

Redsys. The USER is taken to the Redsys website, using its secure payment platform. Once the payment process is complete, they are returned to happyideas.com. Within Redsys, payment can be made with a Redsys account or by credit card; cash on delivery is never accepted through Redsys. Redsys may hold an amount as a deposit or security when attempting to make a purchase with a card on its platform. The charging of this amount does not guarantee that the purchase has been completed.

11. Purchase process

To purchase a product, the USER, who must be over eighteen (18) years of age, must select the product they wish to buy and add it to the Basket. Once the selection of products is complete, the USER must click the "Place order" icon. Finally, the user must click the "Complete order" icon.

The data provided to Happyideas through the corresponding form are identifying and enabling elements for accessing and making purchases, and are personal and non-transferable.

13. Guarantees and returns

The guarantee on the products offered is governed by the following articles, based on Spanish Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws.

I) Conformity of the products with the contract

1. Unless proven otherwise, products are understood to be in conformity with the contract provided they meet all of the following requirements, unless one of them is not applicable given the circumstances of the case:

They match the description given by Happyideas Home S.L.
They are fit for the purposes for which products of the same type are ordinarily used.
They are fit for any special use required by the USER, where the USER made this known to Happyideas Home S.L. at the time the contract was concluded and Happyideas Home S.L. accepted that the product was fit for that use.
They show the quality and performance that is usual in a product of the same type and that the USER can reasonably expect, given its nature and, where applicable, the descriptions of the specific characteristics of the products made by Happyideas Home S.L.

Happyideas Home S.L. reproduces the details, technical characteristics and photographs of the products as supplied by their manufacturer, and is therefore not bound by these public statements.

2. There is no liability for lack of conformity that the USER was aware of, or could not have been unaware of, at the time the contract was concluded, or that originates in materials supplied by the USER.

II) Liability of the PROVIDER

Happyideas Home S.L. is liable to the USER for any lack of conformity existing at the time the product is delivered. Happyideas Home S.L. recognises the USER's right to replacement, to a price reduction and to termination of the contract.

III) Repair and replacement of products

If the product is not in conformity with the contract, the USER may choose between demanding repair or replacement, unless one of these options is impossible or disproportionate. From the moment the USER informs Happyideas Home S.L. of the option chosen, both parties are bound by it. This decision by the USER is without prejudice to the provisions of article IV below for cases where repair or replacement fails to bring the product into conformity with the contract.

Any remedy that imposes on Happyideas Home S.L. costs which, compared with the alternative remedy, are unreasonable is considered disproportionate, taking into account the value the product would have if there were no lack of conformity, the significance of the lack of conformity, and whether the alternative remedy could be carried out without major inconvenience to the USER.

IV) Rules for replacing the product

Replacement is subject to the following rules:

a) It is free of charge for the USER. This includes the costs necessary to remedy the lack of conformity of the products with the contract, in particular shipping costs, as well as costs relating to labour and materials.

b) It is carried out within a reasonable time and without major inconvenience to the user, taking into account the nature of the products and the purpose they had for the USER.

d) Replacement suspends the periods referred to in article VII from the moment the option is exercised until the new product is delivered. In any case, the second paragraph of article VII applies to the replacement product.

f) If replacement fails to bring the product into conformity with the contract, the USER may demand its repair, within the limits set out in section 2 of article IV, or a price reduction, or termination of the contract under the terms of articles V and VI.

The USER may not demand replacement in the case of non-fungible products, nor in the case of second-hand products.

VI) Criteria for the price reduction

The price reduction is proportional to the difference between the value the product would have had at the time of delivery had it been in conformity with the contract and the value the product actually delivered had at the time of delivery.

VII) Time limits

1. Happyideas Home S.L. is liable for lack of conformity that becomes apparent within two years of delivery. Unless proven otherwise, any lack of conformity that becomes apparent within six months of delivery is presumed to have existed when the product was delivered, except where this presumption is incompatible with the nature of the product or the nature of the lack of conformity.

2. Unless proven otherwise, delivery is understood to have taken place on the date shown on the invoice or purchase receipt, or on the corresponding delivery note if this is later.

3. The action to claim performance of the provisions of the preceding articles lapses two years after delivery of the product.

4. The USER must inform Happyideas Home S.L. of the lack of conformity within two months of becoming aware of it. Unless proven otherwise, the USER's communication is understood to have taken place within the period established.

VIII) Action against the producer

Where it is impossible or an excessive burden for the USER to approach Happyideas Home S.L. regarding a lack of conformity of the products with the contract of sale, the USER may claim directly against the producer in order to obtain replacement or repair of the product.

In general, and without prejudice to the producer's liability ceasing under the same time limits and conditions as those established for Happyideas Home S.L., the producer is liable for the lack of conformity where it relates to the origin, identity or suitability of the products, in accordance with their nature and purpose and with the rules governing them.

Producer means the manufacturer of a product or its importer into European Union territory, or any person presenting themselves as such by indicating their name, trademark or other distinctive sign on the product. Whoever has been liable to the USER has one year to bring a claim against the party responsible for the lack of conformity. This period runs from the moment the remedy was completed.

14. Applicable law and jurisdiction

These conditions are governed by and interpreted in accordance with Spanish law in anything not expressly established. The PROVIDER and the USER agree to submit any dispute that may arise from the supply of the products or services covered by these Conditions to the courts and tribunals of the USER's place of residence.

In any case, complaints may also be submitted through the following online platform: https://ec.europa.eu/consumers/odr/

Privacy policy

The Spanish version of this document also reproduces our full privacy policy. To avoid publishing the same text twice, you can read it on its own page: Privacy policy.